Cookie Policy
Last updated: November 19, 2025
Nexus Marketing Agency ("we," "us," or "our") uses cookies and similar tracking technologies to provide, protect, and improve our services. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and provide enhanced functionality. We use both first-party cookies (set by Nexus) and third-party cookies (set by our service providers).
Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for the website to function properly. They enable core functionality such as:
- • Authentication and session management for client portal access
- • CSRF protection for form submissions
- • Load balancing across our infrastructure
- • Security measures to protect against malicious activity
Duration: Session cookies (deleted when you close your browser) and persistent cookies (up to 1 year)
Performance & Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous usage data:
- • Page views, navigation patterns, and time spent on pages
- • Click-through rates on CTAs and chatbot interactions
- • Browser type, device information, and screen resolution
- • Error tracking and performance monitoring
Duration: Up to 2 years
Functionality Cookies
These cookies remember your preferences to provide a personalized experience:
- • Chatbot state and conversation history
- • Language and regional preferences
- • Form auto-fill data (non-sensitive only)
Duration: Up to 1 year
Third-Party Services
We use the following trusted third-party services that may set cookies:
- Google Analytics: Website traffic analysis and user behavior insights
- Anthropic Claude: AI-powered chatbot functionality
- SendGrid: Email delivery and communication tracking
Managing Your Cookie Preferences
You have several options to control or limit how cookies are set on your device:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- • Delete all cookies from your browser
- • Block all cookies from being set
- • Block third-party cookies only
- • Set cookies to be deleted when you close your browser
Note: Blocking essential cookies may prevent you from accessing certain features of our website, including the client portal.
Enterprise & Custom Solutions
For enterprise accounts, we offer custom data-processing addenda (DPAs) and cookieless deployment options. Contact us at privacy@thenexusagency.app to discuss your requirements.
Questions About Our Cookie Policy?
If you have questions about how we use cookies or would like a detailed tracking manifest for your workspace, please contact us:
Email: privacy@thenexusagency.app
Response Time: We typically respond within 1 business day
